SHIPPING:
There are Two OPTIONS for shipping
OPTION A:
All orders are shipped with Canada Post -USPS.
INSURANCE:
Please note: Within Canada/domestically, and from Canada/Internationally--no courier offers any insurance on anything glass or ceramic, for damage or loss.
(sad but true)
So placing an order assumes confirmation that the client accepts this. I pack as well as possible for this reason, and packages become large with all the cushioning. All packages have tracking from the courier.
Nevertheless, this is the service I prefer, use most often, and have confidence in their practices.
*Verdant Tile does not assume any responsibility for the shipping once it is in the hands of the Post Office
Shipping amounts are determined as the items are being packed: they vary from shipment to shipment with dimensional weight and destination. On all orders packaging, handling and fees related to payment will apply. This means each order there is a charge for packaging materials.
OPTION B:
If you require your tiles to be insured, for any event, UPS offers a packaging service:
"Full Service Packaging by Certified Packing Experts"
They call it Pack and Ship Guarantee.
This involves the order being brought, unpacked, to UPS for them to pack the whole order and insure it.
This is VERY expensive but an option for peace of mind.
They also charge for a quote.
*Verdant Tile assumes no responsibility for UPS's packaging and shipping practices.
**All packages must be inspected within 48 hours of delivery for damage and contact me with photographs.